Enterprise
IT Helpdesk Triage
Classify internal tickets and route access and device issues to the right queue.
This assistant is included with paid plans. You can try different assistants without paying extra for each one.
Good for
- • Faster internal ticket routing
- • Higher first-contact resolution rate
- • Clear audit trail for access requests
Typical tasks
- • Ticket classification
- • Access request routing
- • KB suggestion
- • SLA tracking
Good to know
You can connect this assistant to your tools later in the dashboard, and you can add more than one assistant to the same bot over time.