Terms of Service

These Terms of Service govern your access to and use of the OpenClaw VPS website, customer dashboard, customer portal, support channels, and any managed hosting, setup, or related services we provide (collectively, the "Services").

OpenClaw VPS is a service operated by Strataga, LLC. When these Terms refer to "OpenClaw VPS," "we," "us," or "our," they refer to Strataga, LLC and the people acting on its behalf to operate the Services.

By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

You must be at least 18 years old and legally able to enter into a binding agreement to use the Services.

You are responsible for: - providing accurate account, billing, and contact information - maintaining the confidentiality of your login credentials - restricting access to your account, dashboard, and portal links - all activity that occurs under your account or deployment unless caused by our breach of these Terms

You must notify us promptly if you believe your account, credentials, portal access, or deployment has been compromised.

OpenClaw VPS provides managed hosting, deployment workflows, customer tooling, support experiences, and related operational services for OpenClaw-based deployments.

Depending on the plan or engagement, the Services may include: - hosted OpenClaw environments - provisioning and deployment automation - account, billing, and customer portal access - operational monitoring, restart tools, and support workflows - optional hands-on setup or migration assistance

Unless we expressly agree otherwise in writing, the Services do not include custom development, legal review, compliance certification, guaranteed uptime, guaranteed response times, or dedicated incident-response obligations.

IMPORTANT: OpenClaw VPS is an independent service and is not affiliated with, endorsed by, or operated by the OpenClaw software project or its developers.

OpenClaw itself is third-party software. We do not own, maintain, or control the OpenClaw codebase and we do not guarantee its behavior, security, legality, compatibility, or fitness for your use case.

Our Services also rely on third-party providers. Hosted workloads may run on infrastructure from cloud vendors, and we may also rely on vendors for authentication, payments, email, analytics, bot integrations, DNS, abuse prevention, storage, and support operations. Third-party providers have their own terms, privacy policies, rate limits, outages, and operational constraints.

We may change infrastructure providers, hosting regions, instance types, or supporting vendors at our discretion in order to operate, secure, or improve the Services.

You may not use the Services, OpenClaw, or any hosted deployment we provide to: - violate any law, regulation, court order, or third-party right - send spam, run phishing campaigns, distribute malware, or engage in fraud - access systems, credentials, or data without authorization - exploit, scan, disrupt, or overload our systems or a third-party provider's systems - generate or distribute unlawful, infringing, abusive, harassing, deceptive, or harmful content - run high-risk use cases where failure could cause death, bodily injury, or significant property damage - process regulated data such as protected health information, payment-card data, or similarly sensitive regulated data unless we have expressly agreed in writing to support that use case - resell, white-label, or provide bureau-style services on top of our hosted platform except as expressly authorized by us

We may investigate suspected violations and may suspend or terminate access if we reasonably believe misuse, abuse, security risk, or legal exposure exists.

You retain responsibility for the prompts, data, files, credentials, integrations, domains, and instructions you or your users provide through the Services.

You represent that you have all rights, permissions, and legal bases needed to use that material with the Services.

If you provide us access credentials or infrastructure access for setup, troubleshooting, migration, or support: - you authorize us to use that access only to deliver the requested Services - you should provide the least-privileged access practical - you remain responsible for rotating or revoking credentials when appropriate - you remain responsible for the content and systems reachable through those credentials

You grant us a limited right to host, process, transmit, back up, and otherwise handle your data only as needed to operate, secure, support, and improve the Services.

OpenClaw is AI agent software and may take actions that have real operational consequences. Depending on configuration, it may execute commands, modify files, call external tools, connect to third-party services, or generate output that is incomplete, incorrect, unsafe, or inappropriate.

By using the Services, you acknowledge that: - AI and automation systems can behave unpredictably - model output can be inaccurate or harmful - connected tools and integrations can amplify mistakes - you are responsible for reviewing outputs and controlling what your deployment is allowed to do - you assume the risk of enabling automations, integrations, or permissions for your deployment

You should not rely on OpenClaw or our Services as a substitute for professional judgment in legal, medical, financial, employment, safety-critical, or other high-stakes contexts.

Paid plans, if any, are billed through our payment processor and are subject to the pricing, plan, and trial details shown at checkout or in your account.

As of the effective date of these Terms, the self-serve Pro plan is described as $20/month per bot after trial, based on how long each bot stays hosted. Running and paused bots both count until each bot is destroyed. If the pricing shown at checkout or in your account differs, the pricing shown there controls.

By purchasing a paid plan, starting a hosted trial that requires a payment method, or keeping hosted bots active, you authorize recurring charges until the subscription is canceled and all billable hosted bots are destroyed. If a free trial or promotional period is offered, the trial terms, conversion timing, and any card requirements will be disclosed during signup or checkout.

A valid default payment method is required for paid subscriptions and may be required for hosted trials. If your default payment method is missing, removed, expired, rejected, disputed, or otherwise unavailable, we may immediately pause, stop, restrict, or refuse to run hosted bots until a usable payment method is restored and any open invoices are paid.

You are responsible for: - paying all fees, taxes, and third-party usage charges associated with your account - keeping a valid default payment method on file for paid subscriptions and hosted trials that require one - canceling before the next renewal if you do not want the subscription to continue - destroying hosted bots you no longer want billed

Paused, stopped, or suspended hosted bots may still consume reserved infrastructure resources and remain billable until destroyed or deprovisioned. If any invoice remains unpaid more than 24 hours after it is due or after a failed payment notice, we may delete or deprovision the affected hosted bots, servers, and related runtime resources to stop ongoing infrastructure charges.

Unless required by law or expressly stated otherwise: - fees already paid are non-refundable - hosted runtime fees may be prorated according to the pricing details shown at checkout or in your account - failed, reversed, disputed, or uncollectible payments may result in suspension, deletion, downgrade, or cancellation of the affected deployment

We may suspend, restrict, or terminate your access to some or all of the Services if: - you violate these Terms - your use creates security, legal, infrastructure, or reputational risk - a payment fails, a charge is disputed, an invoice is past due, or there is no usable default payment method for hosted runtime - a third-party provider suspends or limits an underlying service we depend on - we are required to do so by law or to protect our customers, systems, or business

You may stop using the Services at any time and may cancel paid subscriptions through the available billing workflow or by contacting support.

After suspension, cancellation, or termination: - access to the affected deployment or account may be disabled - we may pause, stop, delete, or deprovision hosted environments and related operational data after a reasonable transition period, or sooner when an invoice is more than 24 hours past due or continued hosting creates unrecoverable infrastructure cost - retained records may continue to be stored as required for billing, security, audit, legal, and abuse-prevention purposes

You are responsible for exporting any data you need before termination or deprovisioning.

We retain all rights, title, and interest in the Services, our software, our website, our branding, our documentation, and the non-customer portions of our platform.

These Terms do not transfer any ownership rights to you except for the limited right to use the Services in accordance with these Terms.

If you send us suggestions, ideas, feedback, or feature requests, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation.

Our Privacy Policy explains how we collect, use, share, and protect personal information.

You are responsible for configuring your OpenClaw deployment, integrations, channels, prompts, credentials, and user access in a way that is appropriate for your risk profile and legal obligations.

While we use reasonable safeguards, no online service is perfectly secure and we cannot guarantee that the Services will be free from outages, vulnerabilities, unauthorized access, or data loss.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RELIABILITY.

YOU USE THE SERVICES AT YOUR OWN RISK. WE DO NOT TAKE RESPONSIBILITY FOR DECISIONS YOU MAKE, ACTIONS YOU ENABLE, OR THIRD-PARTY SERVICES YOU CONNECT BASED ON OUTPUTS, RECOMMENDATIONS, AUTOMATIONS, OR CONFIGURATIONS AVAILABLE THROUGH THE SERVICES.

We do not guarantee: - continuous, uninterrupted, or error-free operation - that OpenClaw or any integration will behave as expected - that hosted deployments will be available at any particular time or performance level - that data will never be lost, delayed, corrupted, or exposed - that the Services are suitable for a particular industry, compliance framework, or regulated workload

TO THE MAXIMUM EXTENT PERMITTED BY LAW: - Strataga, LLC, OpenClaw VPS, and our owners, officers, employees, contractors, affiliates, licensors, and service providers are not responsible for claims, losses, damages, liabilities, judgments, penalties, fines, costs, or expenses arising from or related to your use of the Services except to the limited extent a court of competent jurisdiction finally determines that a non-waivable legal duty was violated - we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages - we are not liable for lost profits, lost revenue, lost data, loss of goodwill, business interruption, replacement costs, or security incidents caused by third-party software or providers - we are not liable for damages arising from OpenClaw itself, model behavior, customer instructions, customer content, customer decisions, customer misuse, customer credentials, or third-party integrations - we are not liable for suspension, deprovisioning, deletion, service interruptions, security events, prompt or automation mistakes, or third-party outages, abuse decisions, policy enforcement, or account actions - you release us from claims arising out of disputes between you and third-party providers, upstream software projects, model providers, hosting vendors, channel providers, payment processors, or other users of your deployments

If we are found liable for any claim arising out of or related to the Services, our total aggregate liability will not exceed the greater of: - the amount you paid us for the Services giving rise to the claim during the 3 months before the event giving rise to the claim, or - $100

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Strataga, LLC, OpenClaw VPS, and our operators, affiliates, contractors, and service providers from claims, damages, losses, liabilities, and expenses, including reasonable attorneys' fees, arising from or related to: - your use of the Services - your content, credentials, data, domains, or integrations - your hosted deployment, OpenClaw configuration, or automations - your violation of these Terms or applicable law - your infringement or misappropriation of any third-party rights

You are solely responsible for determining whether your use of the Services complies with laws, regulations, contracts, and internal policies applicable to you.

Unless we expressly agree otherwise in writing, the Services are not offered as a HIPAA-compliant, PCI-compliant, CJIS-compliant, export-screened, or otherwise specially regulated environment.

If your use case involves employment decisions, healthcare, financial advice, public-sector obligations, export controls, sanctions screening, or other regulated activity, you must conduct your own legal and compliance review before using the Services.

We may update these Terms from time to time. Material changes will become effective when posted on this site or when otherwise communicated to you.

Your continued use of the Services after the updated Terms take effect means you accept the revised Terms.

We are not liable for delay, interruption, underperformance, or failure to perform caused by events outside our reasonable control, including acts of God, internet or utility failures, labor disputes, war, terrorism, civil unrest, epidemics, government action, supply-chain failures, infrastructure outages, upstream software defects, AI/model provider outages, or third-party platform changes or restrictions.

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law. You may not assign or transfer these Terms without our prior written consent.

We may provide notices to you by email, through the Services, or by posting updates on the site. Notices to us should be sent to [email protected].

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law. Our failure to enforce any provision is not a waiver.

Any provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property terms, disclaimers, liability limits, indemnity, dispute provisions, and any licenses or permissions you grant to us.

These Terms are governed by the laws of the state or jurisdiction of our principal place of business, excluding its conflict-of-law rules, unless applicable law requires otherwise.

Any dispute that cannot be resolved informally will be resolved in the state or federal courts with jurisdiction over our principal place of business, unless applicable law requires a different forum or the parties agree to arbitration in writing.

You agree to bring claims only on an individual basis and not as a plaintiff or class member in any purported class or representative action, except where this waiver is not enforceable.

For questions about these Terms, billing, cancellation, or legal requests, contact:

[email protected]

Support questions may also be sent to:

[email protected]