OpenClaw VPS ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our Site and services, you consent to the practices described in this Privacy Policy.
We collect information in the following ways:
INFORMATION YOU PROVIDE: - Contact information (name, email address) when you book services or contact us - Account credentials you share for deployment services (temporary access only) - Payment information processed through our third-party payment providers - Form submissions, feedback, and communications
AUTOMATICALLY COLLECTED INFORMATION: - IP address and approximate location - Browser type, device information, and operating system - Pages visited, time spent, and navigation patterns - Referring website or source
COOKIES AND TRACKING: - Essential cookies for site functionality - Analytics cookies to understand site usage (if enabled) - You can disable cookies in your browser settings
We use the information we collect to:
- Provide and improve our services - Process bookings and payments - Communicate with you about services and support - Respond to your inquiries and requests - Send service-related notifications - Analyze site usage to improve user experience - Protect against fraud and unauthorized access - Comply with legal obligations
We do NOT: - Sell your personal information to third parties - Use your data for unrelated marketing without consent - Store deployment credentials after service completion
We may share your information with:
SERVICE PROVIDERS: - Payment processors (e.g., Stripe) for transaction processing - Email service providers for communications - Analytics providers for site usage analysis - Cloud hosting providers for site operation
LEGAL REQUIREMENTS: - When required by law, subpoena, or legal process - To protect our rights, property, or safety - To investigate potential violations of our Terms
BUSINESS TRANSFERS: - In connection with a merger, acquisition, or sale of assets
We require all third parties to respect your privacy and handle your data in accordance with applicable laws.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:
- Service records: 7 years (for legal and accounting purposes) - Communication records: 3 years - Analytics data: 26 months - Deployment credentials: Deleted immediately after service completion
You may request deletion of your data at any time (see Your Rights section below).
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption in transit (HTTPS/TLS) - Secure access controls and authentication - Regular security reviews and updates - Limited employee access to personal data
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
Depending on your location, you may have the following rights:
ACCESS: Request a copy of the personal data we hold about you CORRECTION: Request correction of inaccurate or incomplete data DELETION: Request deletion of your personal data PORTABILITY: Request a copy of your data in a portable format OBJECTION: Object to certain processing of your data RESTRICTION: Request restricted processing in certain circumstances WITHDRAWAL: Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at hello@openclawvps.com. We will respond within 30 days.
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
LEGAL BASIS FOR PROCESSING: - Contractual necessity: To provide services you requested - Legitimate interests: To improve our services and protect our business - Consent: For optional marketing communications - Legal obligation: To comply with applicable laws
INTERNATIONAL TRANSFERS: Data may be transferred to and processed in the United States. We use appropriate safeguards for international transfers, including standard contractual clauses where required.
DATA PROTECTION AUTHORITY: You have the right to lodge a complaint with your local data protection authority.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- RIGHT TO KNOW: Request disclosure of personal information collected, used, and shared - RIGHT TO DELETE: Request deletion of your personal information - RIGHT TO OPT-OUT: Opt out of the sale of personal information (we do not sell data) - NON-DISCRIMINATION: We will not discriminate against you for exercising your rights
To exercise these rights, contact us at hello@openclawvps.com or use the contact information below.
We do NOT sell personal information as defined by the CCPA.
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
Our Site contains links to third-party websites, including: - openclawvps.com - GitHub - Cloud service providers (Cloudflare, DigitalOcean, etc.) - Documentation and community resources
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to this Site.
We will notify you of material changes by: - Posting a notice on our Site - Updating the "Last Updated" date
Your continued use of our Site after changes indicates acceptance of the updated Privacy Policy.
For questions about this Privacy Policy or to exercise your privacy rights:
Email: hello@openclawvps.com
For data-related requests, please include: - Your name and contact information - Description of your request - Any relevant account or order information
We will respond to all requests within 30 days.
