Answers to the questions people ask before and after they launch

OpenClaw VPS is the managed hosted path for OpenClaw. You bring your own model key, and we handle the server, updates, recovery, and day-to-day operations around your bot.

Create the bot, add your AI key, open web chat, and test one simple workflow first. Leave Telegram, private networking, and deeper tuning for after the bot is already answering correctly.

Create the bot, add your AI provider key, test public web chat, try one real task, then add Telegram after the bot already answers correctly. Use private web chat on paid bots only when the workflow needs private access.

OpenClaw VPS focuses on one useful hosted bot first: private server, 7-day Pro trial, $20/month cap after trial, BYOK, public web chat, Telegram, private web chat on paid bots, and human help for setup, billing, monitoring, and recovery.

Public web chat and Telegram are live now, and private web chat through Tailscale is available on paid bots. Slack, Discord, WhatsApp, and iMessage are not live hosted channels today.

No. Most customers should start with public web chat. Tailscale is only needed when you want private web chat or access to private resources through your own network.

Your first bot starts with a 7-day Pro trial. After that, Pro is $20 per bot per month, based on how long each bot stays hosted until it is destroyed. Running and paused bots both count, up to the full monthly amount.

No. Hosted billing covers running and supporting the bot. AI provider charges stay on your own provider account through BYOK.

It keeps the handoff from trial to paid service simple if you choose to keep the bot running. If you cancel before paid billing begins, the bot is removed after the trial ends.

Yes. The dashboard shows estimated monthly base pricing plus usage time and estimated cost so far for the current billing period, and the billing page breaks usage down by month and by bot.

Yes. Each hosted bot gets its own private server so the runtime stays isolated and easier to reason about.

Paid bots can join your own Tailscale network. That gives you a private `*.ts.net` web address for internal access while keeping the public web path and Telegram behavior separate.

OpenClaw VPS is moving all attachment handling behind one scan-and-quarantine pipeline so uploads stay pending until they are cleared. Dangerous file types stay blocked outright, and suspicious files are quarantined instead of exposed.

You own the provider key. OpenClaw VPS uses BYOK so available AI models, usage limits, provider billing, and key rotation stay tied to your provider account instead of being mixed into hosting.

Support staff should only access customer data for support, operational recovery, or security reasons tied to the service. The goal of the hosted product is to reduce infrastructure burden without turning your bot into a shared public sandbox.

Use the support area in the customer portal, start a support chat, or email [email protected]. Portal support tickets are the best path for setup, billing, and account issues because the thread stays attached to your bot context.

You get an email from [email protected] with a direct link back to the exact ticket in the customer portal, and the full thread stays visible inside the portal.

Yes. The product is being updated so both admins and customers can open a support ticket from chat when a longer-running issue needs tracking, files, or follow-up across sessions.

Support covers setup, BYOK, billing, channels, private networking, attachments, and operational issues like deployments, restarts, or repeated failures. Custom development is a separate conversation, not part of standard support.